Real-Time Monitoring
View live visitors as they browse your website. Get valuable information such as, what page they are viewing, what browser type they are using, IP address/host name, visitor time on site and screen resolution.

Automatically Save Chat Transcripts
Chat transcripts and past visitor navigation are automatically saved to a SQL database when the session is finished. You can look up the past viewing history of visitors. In fact if the system recognizes a visitor then the previous chats are just a mouse click away for the operator

Shared Chat Transcripts
Operators can share and view saved transcripts within their department.

Search Chat Transcripts
Operators can execute detailed searches through all operator chat transcripts.